Frequently Asked Questions

ShopLugLive.com or the LugLive App

Yes.

Products are sold all day long, and sometimes inventory is limited or the product sells out during a show and will be unavailable for replays and other shows.

No, all replays will reflect the current price of the item.

The short answer: A host receives credit for an item based on whose show or replay you added it to your cart from—not when you check out.

Kim has tested and verified that this is how the system works.

Example One:
Let's say you're watching Jim and Kim and see an amazing price. You add the item to your cart and check out.
Result: Jim and Kim get the credit.

Example Two:
Say you forgot to check out when Jim did his final closeout and instead checked out after the show ended or during the next show.
Result: Jim and Kim still get the credit.

Example Three:
You add one item from each of these replays: Bruna's morning show, Debbie's, Russell's, and Kelly's afternoon shows, and Sally's and Jim & Kim's night shows. That's a total of 6 items from 6 different hosts.
Result: Each host gets credit for the item you added to your cart from their show. The great thing is, it doesn't matter when you check out or which host's show is live when you complete your purchase.

Unfortunately, none of the hosts will get credit from the sale. They only get credit from items added during their show or one of their replays.

Same thing if more than one host has the same item. The host of the show or replay you added it to your cart from will get the credit.

No. The only way to guarantee that an item is yours is to check out.

Yes, the items in your cart will move to the “expired items” section after 2 hours.

You pay $5 shipping for the first order of the week. Every order (to the same address) after that will ship free for the rest of the week. You also unlock 5% cashback for every order you place that week.

Items start shipping on Monday and Tuesday of the following week.

Immediately after your purchase is completed.

No.

In the app: Add your items to your shopping cart. Go to your shopping cart and under “Order Summary” there is a line that says “Add a Coupon Code / Gift Card.” Tap that and a pop-up box will appear. Type your code where it says “Enter Code” and then tap “Apply.”

On ShopLugLive.com: Add your items to your shopping cart. Go to your shopping cart and click “Checkout.” Under “Order Summary” there is a line that says “Add a Coupon Code / Gift Card.” Tap that and a pop-up box will appear. Type your code where it says “Enter Code” and then tap “Apply.”

Contact Customer Support on LugLife.com

Contact Customer Support on LugLife.com

They will be delivered to your email immediately after purchase.

Contact Customer Support on LugLife.com

In the app: Add your items to your shopping cart. Go to your shopping cart and under “Order Summary” there is a line that says “Add a Coupon Code / Gift Card.” Tap that and a pop-up box will appear. Type your code where it says “Enter Code” and then tap “Apply.”

On ShopLugLive.com: Add your items to your shopping cart. Go to your shopping cart and click “Checkout.” Under “Order Summary” there is a line that says “Add a Coupon Code / Gift Card.” Tap that and a pop-up box will appear. Type your code where it says “Enter Code” and then tap “Apply.”

No.

It is an item a host has at a special discount that is exclusive to them, and no other host can have it for the week.

The first show the host has for the week.

From the time the host launches it until the week resets on Monday at 3 a.m. ET.

It is an item a host has at a special discount that is exclusive to them, and no other host can have it for the month.

Visit the Weekly Exclusive or Monthly Exclusive page for the current exclusives.

Usually a host will receive another item that will be exclusively theirs for the remainder of the week or month or until it sells out.

A list of all the items Jim and Kim have featured this week on their LugLive shows.

The list is updated either during or right after every Jim and Kim LugLive show.

Visit our Weekly Archives page to browse items from previous weeks.

As long as an item is still in stock, archived items are available all month long.

Click the button below to send Jim a Show Request email.

Click the button below to send Jim a pre-filled Show Request email.

No, but we will do our best and keep an eye out for the product to be restocked.

Absolutely! If you’re only interested in one color or pattern, we’ll be happy to keep an eye out for it if it isn’t available right now.

Product suggestions can be sent to [email protected] or submitted using the Lug Product Suggestion Form.

Jim and Kim will give a hashtag during the show. Then you simply comment with that hashtag. Kim has ChatGPT capture all the hashtags and eliminate duplicate entries. Then ChatGPT will select one random commenter as the winner.

Please note: This is for Jim and Kim’s LugLive giveaways only. Every host has their own technique.

You can try, but ChatGPT removes all the duplicate entries, so you only have one chance to win.

Kim has ChatGPT capture the hashtags, eliminate the duplicate entries, and then select the winner.

At the end of every show, Kim will consult with ChatGPT while Jim does his final closeout, and then she will announce the winner. If you are unable to watch the end of the live show, you should check the replay to find out if you won. Any item not claimed will be forfeited.

To claim your prize, email Jim at [email protected] the email address associated with your LugLive App account or your name and mailing address.

The best place to find all of the items Jim and Kim have featured in their LugLive shows.

Yes! We provide direct links to Jim and Kim's featured items, making it quick and easy to shop. Your purchase is completed through ShopLugLive.com.

No. LiveWithJimAndKim.com is an independent fan website created and maintained to help the Live with Jim & Kim community find products, replays, weekly items, and other helpful information.

It is not owned, operated, or endorsed by Lug.

Join our Live w/Jim&Kim Facebook Group.

The Live w/Jim&Kim Facebook Group is built on respect, encouragement, and support. Jim and Kim's goal is to create a welcoming space where members feel comfortable being themselves, sharing their experiences, and connecting with one another.

What a member chooses to share in their private group is their choice. Please respect that trust and remember that what is shared there is not necessarily intended for the rest of social media or beyond this community. It’s no different than talking to a friend in one room of a house and not wanting everyone else in the house to know.

Likewise, when someone shares part of their story, it does not mean they are inviting questions about every aspect of their life. Respect personal boundaries, avoid prying, and allow each member to share only what they feel comfortable sharing.

A supportive community is built on trust, and we all play a part in protecting it.

Show times are posted online at ShopLugLive.com and in the app. We usually have a very helpful member of the group that posts the schedule in the group for easy reference.

All customer support inquiries should go through Lug Customer Support.

You can contact Jim & Kim at [email protected] or contact Lug Customer Support.

For an issue with this website, contact [email protected]. If it is an issue with LugLife.com or ShopLugLive.com, please use the appropriate contact option on the LugLife Contact Us Page.

If it is during a live show, wait until the show is over and try again. If it still does not work, please send an email to [email protected].

It takes a little bit for the show to load as a replay. If it is immediately after a show, please try again in 20 minutes. If it still does not work, please send an email to [email protected].

Yes. If you experience any issues, please send an email to [email protected].