Contact Us
We'd love to hear from you! Whether you have a question, an idea for a future show, or feedback about the website, we're always happy to hear from our community.
Who should I contact?
Jim - [email protected]
- LugLive giveaways
- Product requests
- Product questions
- Product availability
Please note: Jim cannot provide advance information about upcoming products, future releases, or when a new item will launch.
Kim - [email protected]
- Community feedback
Please note: Kim would love to tell you what's coming next... if she knew! Jim usually keeps those upcoming products and launch dates a secret until it's time to reveal them. 😄
General Support - [email protected]
- General questions and comments
- Replay questions
- Product suggestions
- Guidance with a Lug-related concern after you have first contacted Lug Customer Support
For order, account, shipping, return, or product-support issues: Please contact Lug Customer Support first. Live with Jim & Kim is not a replacement for Lug's official customer support team.
Website Support - [email protected]
- Broken links
- Technical issues
- Website suggestions
- Website functionality
Support Scope
Support provided through this page is limited to livewithjimandkim.com. We cannot provide technical or customer support for luglife.com, shopluglive.com, the LugLife app, the LugLive app, or the CommentSold platform. Please contact the appropriate company or platform directly for assistance with those services.